Delivery | Returns and terms
Turn around
Each piece of Katie Rose Jewellery is hand made to order - pieces selected from our ranges can take 1-3 weeks to be completed. Stone pieces from 3 to 6 weeks.
Custom designed pieces can take 3-10 weeks depending on the design.
Please contact us if you are requiring your piece in a faster period. We endeavour to get each piece to you as quickly as possible.
Shipping
Both domestic and international delivery via Australian Post and is sent with a track and trace so you can track your parcel throughout its journey. Signature required.
Pricing
+ Australia $13.80
+ New Zealand $25
+ The rest of the world $35
International orders may be subjected to local taxes or duties which are the responsibility of the customer.
Free shipping is given to Australian and New Zealand customers when you spend over $250 AUD - just enter the code ; FREESHIP at checkout. Standard track and trace signature shipping. Express shipping Australian wide only.
At Katie Rose Jewellery sustainable living and the impact we leave on this planet is very much important to us, all of our orders are now sent using compostable mailing bags from our friends at The Better Packaging Co.
These amazing bags can be composted in your own home compost, check out their website for more details www.betterpackaging.co
*Please note that production time does not include shipping.
Returns and exchanges
We want you to be happy with your new purchase, however if you are unhappy we are happy to offer an exchange or credit provided the piece is sent back within 21 days of purchase.
*Please note: Items being returned must be unworn and undamaged.
*Katie Rose Jewellery is not liable to refund delivery costs or any international tax or duties paid on non faulty items
To arrange a return please email us at hello@katierosejewellery.com.au with your information.
Any sale items are non-refundable or exchangeable unless found faulty. *please see faulty items terms.
Katie Rose jewellery is also not liable for returns or replacements on pieces damaged by you or another party, loss of gemstones and diamonds, or loss or theft of the piece.
- it is recommended you insure any precious jewellery pieces.
Faulty items
Each piece of Katie Rose Jewellery is handmade to a high standard, this also meaning there may be variation between pieces. All jewellery is checked thoroughly before leaving the studio, although if you find your piece to be faulty please do not hesitate to contact us for a replacement.
Please note; normal wear and tear is not considered a fault. Katie Rose Jewellery is not liable or responsible for refunding or replacing items for general wear and tear being; scratches, dents or marks to any metal surface from wear, as well as wearing off any plating.
- refer to our material care instructions on how to care for your jewellery.
Repairs
Repairs are available and can be made to your Katie Rose piece, although assessed on a case by case basis.
Please note repairs may incur a fee.
Katie Rose is trained and experienced in repairing jewellery and will take on other, non Katie Rose pieces for repair on a case by case basis.
